At Vet Dental Charts, we take Your privacy very seriously. Our privacy policy (Policy) communicates this to You, in the clearest way possible, how we treat personal information. We encourage You to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.
The defined terms in this Policy have the same meaning as in our Terms of Use which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.
Vet Dental Charts collects Your personal information
Vet Dental Charts is a provider of veterinary dental charting software that’s simple, smart, and gives clinics and their staff visibility of a patient’s dental health.
The Service involves the storage of Data about a clinic, individual or animal. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, as well as clinical information regarding pathology and treatment.
Vet Dental Charts may collect personal information directly from You when You:
- register to use the Service,
- use the Service,
- post to the forum, or on our website,
- contact the Vet Dental Chart support team, and
- visit our Website.
You can always choose not to provide Your personal information to Vet Dental Charts, but it may mean that we are unable to provide You with the Service.
Vet Dental Charts may receive personal information from You about others
Through Your use of the Service, Vet Dental Charts may also collect information from You about someone else. If You provide Vet Dental Charts with personal information about someone else, You must ensure that You are authorised to disclose that information to Vet Dental Charts and that, without Vet Dental Charts taking any further steps required by applicable data protection or privacy laws, Vet Dental Charts may collect, use and disclose such information for the purposes described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, Vet Dental Charts identity, and how to contact Vet Dental Charts.
Where requested to do so by Vet Dental Charts, You must also assist Vet Dental Charts with any requests by the individual to access or update the personal information You have collected from them and entered into the Service.
Vet Dental Charts collects, holds, and uses Your personal information for limited purposes
Vet Dental Charts collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Vet Dental Charts may use the personal information we have collected from You for purposes related to the Services including to:
- verify Your identity,
- administer the Service,
- notify You of new or changed services offered in relation to the Service,
- carry out marketing or training relating to the Service,
- carry out clinical studies,
- assist with the resolution of technical support issues or other issues relating to the Service,
- comply with laws and regulations in applicable jurisdictions, and
- communicate with You.
By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Vet Dental Charts will only use Your personal information for the purposes described in this Policy or with Your express permission.
It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “forgot my password” process.
Vet Dental Charts can aggregate Your non-personally identifiable data
By using the Service, You agree that Vet Dental Charts can access, aggregate and use non-personally identifiable data Vet Dental Charts has collected from You. This data will in no way identify You or any other individual.
Vet Dental Charts may use this aggregated non-personally identifiable data to:
- assist us to better understand how our customers are using the Service,
- provide our customers with further information regarding the uses and benefits of the Service,
- clinical studies
- enhance clinic productivity, including by creating useful business insights from that aggregated data and allowing You to benchmark Your business’ performance against that aggregated data, and
- otherwise to improve the Service.
Vet Dental Charts holds your personal information on servers located in the U.S.
All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to Vet Dental Charts third party servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.
Currently our servers are located in the United States of America (U.S.), primarily by Parse, and Your personal information will be routed through, and stored on, those servers as part of the Service. Parse complies with relevant aspects of the U.S.-EU Safe Harbor Framework and has certified that it adheres to relevant Safe Harbor Privacy Principles. If the location of our servers change in the future, we will update this Policy. You should review our Policy regularly to keep informed of any updates.
By providing Your personal information to Vet Dental Charts, You consent to Vet Dental Charts storing Your personal information on servers hosted in the U.S. While Your personal information will be stored on servers located in the U.S., it will remain within Vet Dental Charts effective control at all times. The server host’s role is limited to providing a hosting and storage service to Vet Dental Charts, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, Your personal information.
If You do not want Your personal information to be transferred to a server located in the U.S., You should not provide Vet Dental Charts with Your personal information or use the Service.
Vet Dental Charts does not store Your credit card details
If You choose to pay for the Service by credit card, Your credit card details are not stored by the Service and cannot be accessed by Vet Dental Charts staff. Your credit card details are encrypted and securely stored by eway to enable Vet Dental Charts to automatically bill your credit card on a recurring basis. You should review eway’s Privacy Policy to ensure you are happy with it.
You may request access to Your personal information from Vet Dental Charts
It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up to date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at ian@vetdentalcharts.com
Vet Dental Charts will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service unless we are required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
Vet Dental Charts uses cookies
In providing the Service, Vet Dental may utilise “cookies”. A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
We do not respond to or honour “Do Not Track”.
You can opt-out of any email communications
Vet Dental Charts sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. Vet Dental Charts will remove You at Your request.
You are responsible for transfer of Your data to third-party applications
The Service may allow You, the Subscriber, or another Invited User within the relevant subscription to the Service to transfer Data, including Your personal information, electronically to and from third-party applications. Vet Dental Charts has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that You can be informed of how they will handle personal information.
Vet Dental Charts has a privacy complaints process
If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:
- by e-mail at ian@vetdentalcharts.com
Our Privacy Officer will endeavour to:
- provide an initial response to Your query or complaint within 10 business days, and
- investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.
This policy may be updated from time to time
Vet Dental reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Vet Dental will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.